Help Center

Frequently Asked Questions

Ordering

How do I check the status of my order?

My order has been sent, why don't I see the tracking information?

How secure is my personal information?

Do I need to have an account to order?

What if I forgot my password?

What if I typed the wrong email address?

Are there any exchange rates?

What Payment Methods do yoiu accept?

How secure is my online order?

How do I change or cancel my order?

How do I set my shipping address?

Can I change my shipping address after placing an order?

When will my Order arrive?

How do I track my order?

Can I use several discount codes in one order?

What do I do if I have missing items in my order?

I ordered 2+ items, but only received one... Where's my order?

Are the "free" items really free?

Shipping and Customs

When will my order be processed?

Will I be charged with customs and taxes?

Is my order eligible for free shipping?

My order still hasn't arrived, I think it is lost?

Returns

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

Are free Promo items eligible for refund?

General Questions

Where are you based?

I am having trouble placing an order online, do you take phone orders?

I have sent you an email, when will you reply?